FAQ

How do I get started?
Contact us via email to get pricing detail and info or simply register to us here.

How do I submit files to you?
Files may be submitted via our FTP site or dropbox. Alternatively, you may also mail us CD/DVD.

How many images should I submit?
You may submit as many images as you desire to use per layout. However, you should consider how the number of images will affect the whole design. The more images you want to see in a layout, the smaller those images will be added to the layout.

Which album companies can you design for?
We can design for  any album company, as long as we know the required specifications for the album.

Can you design matted album?
Yes, we can. Usually we use third party software such as Photojunction or Lab Prints.

What are the size and shapes of your album designs?
We have sizes, such as 12×8, 8×10, 10×10, 12×12, 10×14, and more.

Do you offer color correcting services?
Please contact us to discuss about our premium service that includes color correcting services.

How many changes can we request after we receive the first preview?
four rounds of revision included, additional rounds available for additional charge.

How long does it take to complete each album?
It typically takes about 7-10 business days for the first preview.

Do you offer printing and binding services?
Yes, we offer printing and binding services. Please contact us via email.

What is your payment plan?
half payment deposit is required to begin our service. The remaining balance is due after we deliver your final product.

What kind of software do you support?
We support a lot of software including Adobe Photoshop, Adobe Indesign, Photojunction, and Fofofusion.

What type of payment do you accept?
We accept Paypal & Credit Card.

If you have more questions, please do not hesitate to contact us at info[at]sweetkissesandcakes.com